Exchange and Return Policy

Gogoriding believes in the quality of our products and wants you to shop with confidence. You may return any item purchased from gogoriding.com in new and unused condition within 15 days for a full refund, less shipping charges. Return shipping charges are the responsibility of the recipient, unless gogoriding made a shipping error. We will issue a refund using the same payment method you used originally.

The gogoriding return refund policy only applies to original purchase consumers who purchased from gogoriding.com or the authorized dealers. Non-original purchase consumers (that is, second-hand bicycle owners) do not apply the gogoriding return refund policy service.Please contact our customer service email: cs@gogoriding.com, customer service will reply to you within 1-3 business days; 

◆ Cancellation

We accept cancellation of orders before the product is shipped or produced. If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. If the order is cancelled, you will get a full refund.

If you have received the shipping notification, please note that we CANNOT cancel orders anymore, we only try our best to intercept or modify the order information in a same shipping country, but we can’t make sure it will be successful. If we intercept or modify successfully, our company will take the charge of the shipping fees. If your package to arrive and you may either keep it or contact us to return for a refund.

◆ EXCHANGE AND RETURNS

We support the returns and exchange, if there are quality problems with the products sold, the customer has the right to apply for returns or exchange within 15 days after the delivery of the products. Please first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.

Acceptance time for return and exchange：15 days upon arrival; Shipping cost will be borne by customer for personal reasons like dislike( Not product quality issues); We will offer full refund or exchange if major defective on products and shipping cost is all born by us; Our warranty policy will be in effect upon the receipt of goods. 

Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.

Our warranty and return policy only covers purchases made on our website: https://www.gogoriding.com. If you have purchased the product from an authorized distributor and wish to return the product, please contact the seller directly.

◆ How to operate?

Before returning your product for warranty or refund, please contact us at [email protected]. In order to process your request, we may need you to provide the following information:

Your order number;

your tracking number;

Your order email;

The returning address will be provided by email when our customer service permitted after the customer submits the return request.

◆Warm reminder

gogoriding bike’ returns and exchange policy only applies to original consumers who purchased from gogoriding bikes authorized resellers. Non-original consumers (like second-hand owners) do not enjoy gogoriding BIKES’ returns and exchange policy services. 

If consumers modify the parts themselves, the bicycle’s return and refund policy will automatically become invalid.

During the warranty period, the product has a major quality problem, which affects the normal riding of the bicycle. We will return the goods and refund; if there are minor defects, we will give appropriate compensation and provide replacement parts.