Bezior X Series E-bike Battery

1/ When will the package arrive?

It is shipped from our warehouses in Europe, normally it takes about 2-6 days to arrive. While from our warehouses in China, it takes about 14 - 30 days to all over the world.

2/ Do I need to pay customs duties?

The price including shipping and tax, you don't need to pay an additional fee.

3/ How long about the warranty?

All our products has 1-year warranty, 15 days return if there are quality problems about products, please contact our customer service in time.

4/ How long dose it take to have my orders shipped after the payment is made?

1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.

2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time.

It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.

If you don't receive any shipping confirming over three days after the payment is made, please kindly contact our customer service. We will check for you.

5/ If I place an order when the tracking number will be noticed?

In one way, you can check it in your Order Center; In another way, we will send you an email within 2 days, if it has delayed, we will inform you in advance, whatever, we will reply to you within 2 days.